CAP Refunds & Returns Policy
CAP complies with the WA Fair Trading Act 2010 and the Australian Consumer and Competition Act 2010 (CCA). Please read the information below then contact CAP to discuss your issue before returning your item to CAP.
What we refund
Cap will consider each claim on its merits on a case-by-case basis due to the unique nature of handmade products.
- Goods damaged in transit: Please email CAP within 14 days of receipt of the damaged goods describing the damage and provide evidence that the damage was caused in transit.
- Defective Goods: Please email CAP within 30 days of receipt of the defective goods with a description of the defect.
CAP will review your request for a refund and contact you to discuss the issue and to arrange the return of the item(s) if a refund is approved. Please do not send your item back to the Gifter Artisan unless directed to do so by a CAP staff member.
Depending on where you live, the time it may take for your product to return to us may vary. Once your return item is received by CAP we will process the refund to your credit card or original method of payment, within 7 days.
What we don’t refund
Please choose your item(s) carefully as CAP does not process refunds for:
- change of mind,
- where the goods are not fit for the intended purpose,
- or if items are misused in a way that contributed to the problem.
Why we don’t exchange items
We are unable to exchange items as most products sold on the CAP Shop are unique one-of-a-kind items gifted to us by the original artisan. However, you may approach the Gifter Artisan directly to see if an exchange is supported by them. Please note, if they do offer a replacement the product may not be an exact replica of the original product you purchased from CAP.
Contact us at firstname.lastname@example.org if you have any questions.